FAQs

WHAT PAYMENT METHODS DO YOU ACCEPT?

BDO or BPI Bank Deposit/Online transfer *

PayPal or Credit Card Payment

Gcash - 09171056055

*An e-mail will be sent for instructions.

HOW LONG DOES IT TAKE FOR ORDER/S TO BE PROCESSED?

We try to process orders as quickly as possible, but we do ask for 24-48 hours to be able to process your order.

We ship Monday to Friday only.

Orders done on Friday will be picked up by the courier Monday morning

What courier do you use and how much is the cost?

LOCAL

Note the From Waves is not liable for any delays or lost packages caused by the dispatcher.

The free shipping for orders 2,500 PHP and up will be STANDARD shipping only. Please input 'FREESHIPPING2500' on the promo code to avail the free shipping.

If express or same day is chosen - the customer will shoulder the additional cost.

INTERNATIONAL

None for now

WILL I GET A TRACKING NUMBER?

Yes, wait for our e-mail containing the tracking number that will be sent once your order has been processed/dispatch.

WHAT IS THE RETURN/EXCHANGE POLICY?

Daylily does not accept returns, refunds or exchanges due to hygienic purposes. Please check our size chart for guidance.

WHAT IF THE SWIMWEAR I RECEIVED IS FAULTY?

Each From Waves is personally packed and goes through quality control before shipment- however, should you find any damage on your item, please contact us immediately